OUR WARRANTY
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Every Watch we sell comes with a 12-month Warranty on the movement of the Watch.
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If you wish to make a claim against your Warranty, please contact us at contact@axiawatchco.com. We will then notify you of next steps.
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Once your Watch is received and inspected by us, we will send you an email to notify you that we have received your returned item. Once the works has been completed, we will let you know via email and arrange postage back to you. This delivery will be in line with our ‘Delivery’ terms.
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A tamper-proof returns sticker and tempered glass screen protector will be reapplied prior to us sending. This allows for the Watch to be tried on and examined for any faults upon arrival. You must inspect the Watch upon delivery and notify us promptly if the movement of the Watch is still faulty. Returns will not be accepted if the tamper-tamper-proof returns sticker and tempered glass screen protector has been damaged or removed so please examine the Watch thoroughly to ensure you are completely satisfied with the product before removing these.
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We have the final decision on all claims against our Warranty. We have the right to refuse a repair based on the terms set out in the ‘Returns and Refunds Following Dispatch’ clause as set out in our Terms and Conditions.
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Our Warranty does not cover theft or loss of the Watch, normal wear-and-tear or damage caused to the Watch by accidents, mishandling/mistreatment or negligence (including damage caused by failure to follow our instructions). Wear of the Watch strap, glass, clasp and cosmetic damage are not covered by our Warranty. If there is damage caused by deviations in time-keeping or water ingress, this is not covered by our Warranty.
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Your Warranty will be invalidated in the event that a third party carries out any tests or work on your Watch without our prior knowledge and consent. Any modification of a Watch by the addition or substitution of components by aftermarket products will also invalidate the Warranty.
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The warranty is in addition to your statutory and common legal rights.
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Our full ‘Warranty’, ’Returns and Refunds’ and ‘Faulty Items’ Terms can be found by clicking here. It is important that you fully read and understand these.